De-escalate: how to calm an angry person in 90 seconds or less

Foreword / by Brit Elders

Introduction

The secret revealed

Affect labeling in action

After restoring the clam, then what? Minimum coercion, maximum listening

The art of core messaging

Peacemaking in relationships

Be an affect label leader

The power of self-awareness

A master skill for teachers

How to be civil in an uncivil society

Afterword.