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Achieving total quality: integrating business strategy and customer needs
Achieving total quality: integrating business strategy and customer needs
Author
Brunetti, Wayne H
Publisher
Quality Resources
Publication Date
c1993
Language
English
Book
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Table of Contents
From the Book
Understanding total quality
Quality and the role of management
Policy management
Daily management
Team activity
Vendors, suppliers, and quality
Education and training
Problem solving
Suggestion systems
The implementation plan
Integrating quality into the corporate culture.
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Subjects
Subjects
Case studies
FPL (Florida : Firm) -- Case studies
Total quality management
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ISBN
9780527917241
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