The crisis that will not go away
Reengineering : the path to change
Rethinking business processes
The enabling role of information technology
The hunt for reengineering opportunities
The experience of process redesign
Embarking on reengineering
One company's experience : Hallmark
One company's experience : Taco Bell
One company's experience : Capital Holding
One company's experience : Bell Atlantic
Succeeding at reengineering.