The instant survivor: right ways to respond when things go wrong

Introduction: Head-in-the-Sand Distress to Head-Held-High Success

Setp 1. Stay Frosty

Chapter 1. Emergency Room Protocol

Chapter 2. Number One Is Job One

Chapter 3. Just the Facts, Ma'am

Setp 2. Secure Support

Chapter 4. One Is the Loneliest Number

Chapter 5. No Standing Still

Chapter 6. Don't Hide

Chapter 7. Apologize

Setp 3. Stand Tall

Chapter 8. Paper Was Created over Five Thousand Years Ago

Chapter 9. Snowballs Roll Downhill

Chapter 10. The Flexible Are Favored

Chapter 11. It's the Message, Stupid

Setp 4. Save Your Future

Chapter 12. Your Future Is Your Friend

Chapter 13. Land of the Living Dead

Chapter 14. Build Brand Loyalty

Chapter 15. Hear the Alarm Bells

Chapter 16. Complete Your Life Audit

Chapter 17. The Trained Survive

Putting It All Together: Drive, Don't Ride, the Bus

Conclusion

Acknowledgments

Endnotes

Meet Jim Moorhead