From the Book - First edition.
1. Introduction to the catering and convention service field: your job is so glamorous you party every day
2. Required skill sets: apologies, empathy, and education
3. What planners really want: relationships
4. Contracts and their execution: the agreement
5. Communication: listening and delivering
6. Food and beverage: the catering part of catering convention services management
7. Staffing and service styles for food and beverage events
8. The space: choosing and setting up the room, outdoor areas or tents
9. Nonprofit, social, and wedding events: understanding the emotional side of events
10. Association and corporate events: the business side of tourism
11. Casino, VIP and celebrity events, and tradeshows: dealing with the rich and famous
12. Upselling for repeat business and working with vendors: improving the bottom line
13. Accounting for catering and convention services
