Chain reaction: quality, productivity, lower costs, capture the market
Principles for transformation of western management
Questions to help managers
Quality and productivity in service organizations
Some new principles of training and leadership
Operational definitions, conformance, performance
Standards and regulations
Common causes and special causes of improvement, stable system
More examples of improvement downstream
Some disappointments in great ideas
Two reports to management
Plan for minimum average total cost for test of incoming materials and final product
Organization for improvement of quality and productivity
Some illustrations for improvement of living.
