Development, implementation, and assessment of a virtual information literacy tutorial on an urban campus / Valeda Frances Dent
Reference triage at the Medical University of Ohio : just-in-case to just-in-time at the Mulford Library / Marlene A. Porter, Jolene M. Miller
Marketing library services to young male faculty / Mary Mee
Relational reference : a challenge to the reference fortress / John E. Holberg
Virtual reference : answering patrons' questions electronically / Christopher Nelson Cox
What they don't teach you in library school : experience is the real teacher / Tammy S. Guerrero
Occasional occurrences at Owl Creek University / Debra Cox Rollins, Rusty Gaspard
Uninvited change : the Governors State University Library's evolving reference and technology desk / Paul Blobaum
Common queries / Marilyn Schoot-Castle
Models for measuring and evaluating reference costs / Matthew R. Marsteller, Susan Ware
Customer survey / Miron Stenche
The diverse librarian / Paula M. Smith
Academic librarian as the Rodney Dangerfield of university faculty : "I get no respect" / Tammy S. Guerrero
The teaching portfolio : explaining what we do so well / Mark L. McCallon
The glass of fashion : librarianship for the twenty-first century / Susan Swords Steffen, Michael J. Bell
Frames of reference : considering the meaning of reference
its origins, present, and future / Linda Loos Scarth
Serving unusual patrons in the library / James Langan
The academic librarian / Paula M. Smith.
