Japanese quality concepts: an overview

Strengthening company quality

Management with participation by everyone

Quality first

The PDCA cycle

Focusing of priorities

Fact-based management

Process control

Focusing of the customer

The next step in the process is your customer

Using QC techniques

Problem-solving procedures

Standardization

Control of variation

Preventing recurring and potential problems

Upstream control

Education

Policy control

Cross-functional management

The QC audit

Respecting others.