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Authors

☐ Goodey, Paul
(4)
☐ Cathcart, Jim
(3)
☐ Tarla, Nicolae
(3)
☐ Bell, Chip R.
(2)
☐ Conlow, Rick
(2)
☐ Duerden, Mathew D.
(2)
☐ Evenson, Renee 1951-
(2)
☐ Fleming, Noah
(2)
☐ Flynn, Nancy 1956-
(2)
☐ Ford, Robert C. (Robert Clayton) 1945-
(2)
☐ Garber, Peter R.
(2)
☐ Heinecke, Stu
(2)
☐ Lowenstein, Michael W. 1942-
(2)
☐ Mahajan, Gautam 1946-
(2)
☐ Miller, Donald 1971-
(2)
☐ Rossman, J. Robert (James Robert) 1946-
(2)
☐ Sheth, Jagdish N.
(2)
☐ Somani, Deepesh
(2)
☐ Trentim, Mário Henrique
(2)
☐ Woodside, Arch G.
(2)
☐ Adamson, Brent
(1)
☐ Adeola, Ogechi
(1)
☐ Alessandra, Anthony J.
(1)
☐ Amartey, Abednego Feehi Okoe
(1)
☐ Andersen, Steve (Stephen S.) 1952-
(1)
☐ Angelini, Antonella
(1)
☐ Applegate, Jill
(1)
☐ Armstrong, Arthur
(1)
☐ AuCoin, Mark
(1)
☐ Aurifeille, Jacques-Marie
(1)
☐ Beckner, Mark
(1)
☐ Belter, Arne
(1)
☐ Bhattacharya, Dipankar
(1)
☐ Blackshaw, Pete
(1)
☐ Bleeke, Nancy Noel
(1)
☐ Blount, Jeb
(1)
☐ Boatwright, Peter
(1)
☐ Brownlee, David
(1)
☐ Bull, Tim
(1)
☐ Buono, Anthony F.
(1)
☐ Burrows, Robert P. (Robert Penn)
(1)
☐ Cagan, Jonathan 1961-
(1)
☐ Cannie, Joan Koob
(1)
☐ Coppenhaver, Robert
(1)
☐ Cutting, Donna
(1)
☐ Dale Carnegie & Associates
(1)
☐ Davis, Kevin 1956 May 12-
(1)
☐ De la O Hernandez-Lopez, Maria
(1)
☐ De la O. Hernandez-Lopez, Maria
(1)
☐ Delvin, Kimberly
(1)
☐ Demopoulos, Ted
(1)
☐ Dixon, Matthew 1972-
(1)
☐ Donnolo, Mark
(1)
☐ Dufek, Donald F.
(1)
☐ Ellis, Jim
(1)
☐ Farkas, Victoria J.
(1)
☐ Fatouretchi, Max
(1)
☐ Fawcett, Andrew
(1)
☐ Fernández-Amaya, Lucia
(1)
☐ Fernández-Amaya, Lucía
(1)
☐ Ferratt, Thomas W.
(1)
☐ Finney, Martha I.
(1)
☐ Fjermestad, Jerry
(1)
☐ Fottler, Myron D.
(1)
☐ Frow, Pennie
(1)
☐ Gallagher, Richard S.
(1)
☐ Garcés-Conejos Blitvich, Pilar 1960-
(1)
☐ Gibbert, Michael
(1)
☐ Gillin, Paul
(1)
☐ Gitomer, Jeffrey H.
(1)
☐ Gold, Steven J. (Steven James)
(1)
☐ Goldenberg, Barton J.
(1)
☐ Goldman, Jeremy
(1)
☐ Golfetto, Francesca
(1)
☐ Goodey, Paul (computer software developer)
(1)
☐ Goodman, John A.
(1)
☐ Graber, Peter R.
(1)
☐ Grigsby, Mike
(1)
☐ Güngör, Hüseyin
(1)
☐ Hagel, John
(1)
☐ Halbesleben, Jonathon R. B.
(1)
☐ Hamilton, Ryan Parker
(1)
☐ Hansal, Alexander
(1)
☐ Harrin, Elizabeth
(1)
☐ Hazeldine, Simon
(1)
☐ Heaton, Cherrill P.
(1)
☐ Hinson, Robert (Robert Ebo)
(1)
☐ Hofmaier, Richard
(1)
☐ Holtz, Shel
(1)
☐ Hommel, Erik author
(1)
☐ Horrell, Edward
(1)
☐ Horrocks, Tony
(1)
☐ Hughes, Tony J.
(1)
☐ Iglesias, Oriol
(1)
☐ Ind, Nicholas
(1)
☐ Ivie, Steve
(1)
☐ Jacob, Cedric F.
(1)
☐ James, Janice (Janice Sue)
(1)
☐ James, Lloyd
(1)
☐ Jamieson, Craig M.
(1)
☐ Jarvis, Alka
(1)
☐ Jefferson, Sonja
(1)
☐ Johanson, Jan 1934-
(1)
☐ John, Joby 1957-
(1)
☐ Jones, Carrie Melissa
(1)
☐ Jones, Mark David
(1)
☐ Joseph, Jim 1963-
(1)
☐ Joshi, Atul
(1)
☐ Juric, Kresimir
(1)
☐ Kapoor, Jagdeep 1960-
(1)
☐ Kaspar, Wendi Arant
(1)
☐ Katz, Bernard
(1)
☐ Kaufman, Ron
(1)
☐ Kennedy, Dan S. 1954-
(1)
☐ Kober, J. Jeff (James Jeff)
(1)
☐ Krpan, Goran
(1)
☐ Lane, Nikala
(1)
☐ Larson, John A. 1947-
(1)
☐ Latham, Gary P.
(1)
☐ Lawfer, Manzie R. 1946-
(1)
☐ Lindstrand, Angelika
(1)
☐ Lucas, Robert W.
(1)
☐ Lund, Kevin
(1)
☐ MacInnis, Deborah J.
(1)
☐ Magaña, Angel
(1)
☐ Malcher, Michelle
(1)
☐ Martin, William B.
(1)
☐ Martins, Flavio
(1)
☐ McClellan, Bennett E.
(1)
☐ McFarland, Scott
(1)
☐ McKenna, Regis
(1)
☐ McLanachan, Di
(1)
☐ Medlin, Christopher
(1)
☐ Mittelstaedt, John
(1)
☐ Murphey, Cecil
(1)
☐ Murray, Joseph
(1)
☐ Niyogi, Shil
(1)
☐ Nykamp, Melinda
(1)
☐ OverDrive, Inc
(1)
☐ Ozcan, Kerimcan 1971-
(1)
☐ PHILLIP VAN HOOSER
(1)
☐ Pal, Mahender
(1)
☐ Papke, Edgar
(1)
☐ Park, C. Whan
(1)
☐ Patterson, John R. (John Rice) 1951-
(1)
☐ Payne, Adrian
(1)
☐ Peplow, Phil
(1)
☐ Performance Research Associates
(1)
☐ Perrewe, Pamela L.
(1)
☐ Petzinger, Thomas
(1)
☐ Piercy, Nigel
(1)
☐ Poulfelt, Flemming
(1)
☐ Power, Jerry
(1)
☐ Priester, Joseph W.
(1)
☐ Quaddus, M. A.
(1)
☐ Raab, Gerhard
(1)
☐ Ramaswamy, Venkatram
(1)
☐ Recorded Books, Inc
(1)
☐ Reichheld, Frederick F.
(1)
☐ Richardson, Neil Andre Asselbroug
(1)
☐ Righi, Carol
(1)
☐ Roberts-Phelps, Graham
(1)
☐ Romano, Nicholas C.
(1)
☐ Rosen, Christopher C.
(1)
☐ Ross, Alan M.
(1)
☐ Roth, Carol
(1)
☐ Rühli, Edwin
(1)
☐ Sachs, Sybille
(1)
☐ Sarkar, Suman
(1)
☐ Sarkodie-Mensah, Kwasi
(1)
☐ Sartain, Libby 1954-
(1)
☐ Schneider, William E.
(1)
☐ Schuster, Camille Passler 1950-
(1)
☐ Seybold, Patricia B.
(1)
☐ Shah, Syed Chand
(1)
☐ Shainesh, G.
(1)
☐ Sharma, Dharma Deo
(1)
☐ Shaughnessy, Brian P.
(1)
☐ Shaw, Colin 1958-
(1)
☐ Sinay, Damian
(1)
☐ Sisodia, Rajendra
(1)
☐ Slater, Ivy
(1)
☐ Society for Consumer Psychology
(1)
☐ Solomon, Michael R.
(1)
☐ Stanley, Colleen
(1)
☐ Stein, Dave 1947-
(1)
☐ Strong, Colin (Business writer)
(1)
☐ Strouse, Karen G.
(1)
☐ Suttle, Marilyn
(1)
☐ TARUN KHANNA
(1)
☐ Tanner, John F.
(1)
☐ Tanton, Sharon
(1)
☐ Tantor Media
(1)
☐ Teal, Thomas 1937-
(1)
☐ Tereszkiewicz, Anna
(1)
☐ Thomas, Ann 1951-
(1)
☐ Tisdell, C. A. (Clement Allan)
(1)
☐ Trosten-Bloom, Amanda 1957-
(1)
☐ Urban, Glen L.
(1)
☐ Van Belleghem, Steven
(1)
☐ VanDuinkerken, Wyoma
(1)
☐ Varghese, Danny
(1)
☐ Velthuis, Carol
(1)
☐ Veltman, Shawn
(1)
☐ Vest, Lori Jo
(1)
☐ Watsabaugh, Doug
(1)
☐ Watsabaugh, Doug 1951-
(1)
☐ Webb, Nicholas J. 1958-
(1)
☐ Weigl, Michael
(1)
☐ Wellington, Patricia
(1)
☐ Whitehead, Michael
(1)
☐ Whitney, Diana Kaplin
(1)
☐ Wreden, Nick
(1)
☐ Xu, Jun Ph. D 1960-
(1)
☐ Yack, David 1965-
(1)
☐ Yager, Jan 1948-
(1)
☐ Yu, Johan
(1)
☐ Zafer, Alkhatani Saad
(1)
☐ Zemke, Ron
(1)

Topic Subject

☐ Customer relations
(172)
☐ Management
(61)
☐ Customer services
(39)
☐ Marketing
(17)
☐ Data processing
(16)
☐ Sales management
(15)
☐ Selling
(15)
☐ Relationship marketing
(14)
☐ Consumer satisfaction
(11)
☐ Customer loyalty
(11)
☐ Branding (Marketing)
(10)
☐ Management information systems
(10)
☐ Business communication
(8)
☐ Corporate culture
(8)
☐ Computer programs
(7)
☐ Internet marketing
(7)
☐ Salesforce (Online service)
(6)
☐ Strategic planning
(6)
☐ Success in business
(6)
☐ Product management
(5)
☐ Technological innovations
(5)
☐ Brand name products
(4)
☐ Public relations
(4)
☐ Social media
(4)
☐ Training of
(4)
☐ Blogs
(3)
☐ Call centers
(3)
☐ Dashboards (Management information systems)
(3)
☐ Data mining
(3)
☐ Direct marketing
(3)
☐ Electronic commerce
(3)
☐ Employees
(3)
☐ Leadership
(3)
☐ New products
(3)
☐ Project management
(3)
☐ Advertising
(2)
☐ Brand loyalty
(2)
☐ Business networks
(2)
☐ Business referrals
(2)
☐ Communication in marketing
(2)
☐ Consumer behavior
(2)
☐ Creative ability in business
(2)
☐ Direct selling
(2)
☐ Economic aspects
(2)
☐ Experience
(2)
☐ Industrial management
(2)
☐ Industrial relations
(2)
☐ Information organization
(2)
☐ Intercultural communication
(2)
☐ Interpersonal relations
(2)
☐ Libraries
(2)
☐ Marketing research
(2)
☐ Open source software
(2)
☐ Organizational behavior
(2)
☐ Organizational effectiveness
(2)
☐ Personnel management
(2)
☐ Psychological aspects
(2)
☐ Public services (Libraries)
(2)
☐ Sales
(2)
☐ Small business
(2)
☐ Social responsibility of business
(2)
☐ Target marketing
(2)
☐ Trust
(2)
☐ Abuse of
(1)
☐ Appreciative inquiry
(1)
☐ Big data
(1)
☐ Brand choice
(1)
☐ Business
(1)
☐ Business consultants
(1)
☐ Business cycles
(1)
☐ Business logistics
(1)
☐ Chief executive officers
(1)
☐ Cloud computing
(1)
☐ Commerce
(1)
☐ Communication in organizations
(1)
☐ Competition
(1)
☐ Competition, International
(1)
☐ Computer industry
(1)
☐ Computer networks
(1)
☐ Conflict management
(1)
☐ Consulting firms
(1)
☐ Consumers
(1)
☐ Consumers' preferences
(1)
☐ Consumption (Economics)
(1)
☐ Corporate governance
(1)
☐ Corporations
(1)
☐ Emotional intelligence
(1)
☐ Employee motivation
(1)
☐ Enterprise resource planning
(1)
☐ Entrepreneurship
(1)
☐ History
(1)
☐ Human capital
(1)
☐ Industrial sociology
(1)
☐ Interactive marketing
(1)
☐ Internet
(1)
☐ Internet advertising
(1)
☐ Interorganizational relations
(1)
☐ Job satisfaction
(1)
☐ Job stress
(1)
☐ Labor productivity
(1)
☐ Libraries and community
(1)
☐ Library personnel management
(1)
☐ Loyalty
(1)
☐ Medical care
(1)
☐ Minority business enterprises
(1)
☐ Neuromarketing
(1)
☐ Non-governmental organizations
(1)
☐ Online social networks
(1)
☐ Organizational change
(1)
☐ Patient satisfaction
(1)
☐ Personnel departments
(1)
☐ Production planning
(1)
☐ Quality control
(1)
☐ Quality of work life
(1)
☐ Race relations
(1)
☐ Real-time data processing
(1)
☐ Reengineering (Management)
(1)
☐ Research
(1)
☐ Sales personnel
(1)
☐ Security measures
(1)
☐ Service industries
(1)
☐ Service industries workers
(1)
☐ Social aspects
(1)
☐ Social marketing
(1)
☐ Sociological aspects
(1)
☐ Software architecture
(1)
☐ Study and teaching
(1)
☐ Suggestion systems
(1)
☐ Technology
(1)
☐ Telecommunication
(1)
☐ Telematics
(1)
☐ Telephone etiquette
(1)
☐ Time management
(1)
☐ Total quality management
(1)
☐ Tourism
(1)
☐ Training
(1)
☐ User interfaces (Computer systems)
(1)
☐ User-generated content
(1)
☐ Vocational guidance
(1)
☐ Web services
(1)

Geographic Subject

☐ Developing countries
(1)
☐ India
(1)
☐ United States
(1)

Genre

☐ Electronic books
(148)
☐ Audiobooks
(2)
☐ Case studies
(2)
☐ Electronic book
(2)
☐ Blogs
(1)
☐ Downloadable audio books
(1)
☐ Electronic audiobooks
(1)
☐ History
(1)
☐ Nonfiction
(1)
☐ Problems and exercises
(1)
☐ Programmed instructional materials
(1)
☐ Software
(1)
☐ Spanish language materials
(1)

Series Title

☐ Professional expertise distilled
(4)
☐ Relationship selling series
(3)
☐ 2013 digital library
(2)
☐ BK business book
(2)
☐ Fifty-Minute series
(2)
☐ Marketing strategy collection
(2)
☐ Quick answers to common problems
(2)
☐ ASTD trainer's workshop series
(1)
☐ Advances in business marketing & purchasing ; v. 14
(1)
☐ Advances in culture, tourism and hospitality research ; v. 14
(1)
☐ Advances in management information systems ; v. 3
(1)
☐ Advances in project management
(1)
☐ Artech House telecommunications library
(1)
☐ Business issues, competition and entrepreneurship series
(1)
☐ Business, value creation, and society
(1)
☐ Community experience distilled
(1)
☐ Creating success
(1)
☐ Economic issues, problems and perspectives series
(1)
☐ Expert's voice in technology
(1)
☐ In a week
(1)
☐ Intelligent information systems
(1)
☐ International business and management series ; 18
(1)
☐ Listen Alaska
(1)
☐ Management series (Ann Arbor, Mich.)
(1)
☐ Marketing science series
(1)
☐ Morgan Kaufmann series in interactive technologies
(1)
☐ Pragmatics & beyond ; new ser., 300
(1)
☐ Professional Expertise Distilled
(1)
☐ Professional exoertise distilled
(1)
☐ Research in management consulting
(1)
☐ Research in occupational stress and well being ; v. 13
(1)
☐ Studies in pragmatics ; v 14
(1)
☐ Teach yourself books
(1)

Search Results List

Search result number Book jacket cover art Item details and Actions
1. Book cover
Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into your best customers
E-book E-book (2018.)
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2. Book cover
Customer relations
E-book E-book (©2011.)
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3. Book cover
Evergreen : cultivate the enduring customer loyalty that keeps your business thriving
E-book E-book ([2015])
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4. Book cover
Connecting with your customer : understanding the buyer's needs
E-book E-book (©2007.)
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5. Book cover
The stairs of customer loyalty
E-book E-book (©2007.)
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6. Book cover
Rockstar Service. Rockstar Profits.: Increase Your Revenues Grow Your Business and Create Raving Fan Customers for Life
E-book E-book (2019.)
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7. Book cover
What customers crave : how to create relevant and memorable experiences at every touchpoint
E-book E-book ([2017])
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8. Book cover
501 Ways to Roll Out the Red Carpet for Your Customers : Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression
E-book E-book (2015.)
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9. Book cover
Superstar customer service : a 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for more
E-book E-book ([2014])
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10. Book cover
The customer service survival kit : what to say to defuse even the worst customer situations
E-book E-book ([2013])
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Search Results Results 1 - 10 of 173 (page 1 of 18) 1 2 3 4 5 6 7 8 Next ►

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